FAQs


WHERE ARE YOU BASED?

We're happily based in Milwaukee, Wisconsin in the great US of A.

 

HOW DOES SHIPPING WORK?

ResedaGear partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way. With each order we automatically send a tracking number and you can just come to ourr site and track your order. In case you do not receive the tracking number or from any reasons it does not work, please email us and we will rectify the situation

We offer international shipping options too - no matter where you are, you can buy from us!

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process.